Skin Affair FAQ

Skin Affair is so much more than “clean beauty” — we’re Certified Organic. There are so many buzz words thrown around daily regarding skincare, beauty and household products but with Skin Affair—you know what you are getting and putting on your skin. Skin Affair is certified organic and natural in accordance with COSMOS, a global certifying agency that follows strict organic guidelines and regulations around ingredients and the manufacturing process. Simply because a product says it is “natural” or “organic” it can still contain harmful ingredients or ingredients that can turn into formaldehyde causing agents.

We do not test our products on animals and our products are vegan friendly.

No, we do not engage in animal testing, nor do our formulas contain animal-derived ingredients.

Skin Affair only uses natural or organic essential oils to scent our products (NEVER artificial or synthetic fragrance), which follows our belief in presenting only the purest of skincare products. Historically, essential oils have been used for centuries to delicately fragrance the skin and have been the backbone of most natural or organic skin and body care products. We blend essential oils into our product, not only from an aromatherapy standpoint, but mostly importantly - for their specific skin benefits. We use these oils at very minute levels, so as not to overpower the senses or cause any irritation to the skin.

Skin Affair continually sources the highest quality, finest ingredients for our products from around the world. All testing, production and packaging is done in Cape Town as we strive to bring you quality at the most affordable price.

Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels clean, smooth, hydrated and reflects a new level of health that is visibly noticeable. If the skin has more advanced long-term needs, such as treatment of skin ageing, acne or hyper pigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow your Skin Affair skin regimen.

We suggest starting with 3-4 products initially for example: a cleanser, toner, serum and moisturiser. Allow 2-4 weeks to establish a consistent routine and ensure your skin is responding well. Then start to expand your routine and add additional products. Not sure where to start? Our travel size products are the perfect way to trial our products and see how they suit your skin.

Everyone's skin is different, and it's best to adjust your routine depending on your skin type or skin concerns. Hypersensitive Skin: every 7 days Mild Rosacea & Sensitive Skin: once a week Combination/Oily Skin: 3 times per week Dry/Dehydrated, Mature & Acne-Prone Skin: 3 times per week. WHICH EXFOLIATOR? Our Granular Exfoliator is a gentle, natural exfoliation with 100% renewable biodegradable and GMO free scrubbing beads. It gently buff away dead skin cells without damaging the healthy cells underneath. Spread granules on cleansed face, neck and decollete with lightly moistened hands in circular movements for 2-3 minutes. Rinse with lukewarm water. Use 3-4 times a week. Suggested for Dry/Dehydrated Skin. Our enzymatic exfoliator contains papaya and gently removes dead skin cells and promotes cell turnover. Use after cleansing. Wet with Skin Affair Toning Mist and apply to clean, dry skin. Massage skin surface with wet fingertips to activate the product and leave on for 2 minutes. Rinse with lukewarm water. Use 3-4 times a week. Suggested for Oily/Combination Skin.

Yes, our products do not contain any soaps, alcohols or synthetic fragrances and our natural ingredients are soothing for sensitive skins.

Yes, our products are safe for you to use, If you have serious concerns, you can consult your GP prior to use. However our products do not contain any chemicals that will harm you or the baby.

All skin and body care products are required by law to have an expiration date. This ensures that a product will uphold its integrity, quality, performance and be safe for consumer use within a given period of time. Our products have a 2-year expiration date from the date of manufacture and a 6-month period of use, once opened within this 2-year date. Skin Affair does not use any harmful or controversial preservatives, often used to extend the shelf life of cosmetic products. We only use natural-based preservatives that are globally approved by COSMOS. To ensure best quality of use, it is important to ensure your Skin Affair products are stored correctly—Keep it sealed when not in use and out of direct heat & sunlight.

We go out of our way to source recyclable packaging material where possible, such as HDPE plastic and glass. Look out for the recyclable logo on the packaging.

Shipping & Returns

FREE DELIVERY

Skin Affair offers FREE delivery on all orders over R600.00.  Purchases to be received three to five (3-5) working days after your order has been placed. This rate and timeframe is applicable to any order over R600 nationwide.

 

STANDARD DELIVERY

For orders under R600.00, a fixed rate or R90.00 is charged for delivery. Purchases to be received three to five (3-5) working days after your order has been placed. This rate and timeframe is applicable to any order under R600 nationwide.

In general orders are dispatched on the day after they are received, however at busy times this may not be possible. Please therefore allow up to one week for delivery. Orders sent by Courier need to be signed-for on delivery.

Claims for damage, packing errors or non-delivery of goods must be received by Skin Affair within 14 days of placing your order. In the event that no such claim is received within the specified time period, the sale will be considered final and the goods deemed to be received in good working condition and as ordered.

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Charges to other countries will vary depending on locations.

Please note that because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over R 2500.00 will now be sent using a tracked delivery system. The delivery charges shown above include the increased costs of using this service.

Please note: We do not accept responsibility for non-delivery of orders when delivered to addresses outside of South Africa.

 TAXATION ON ORDERS DELIVERED OUTSIDE OF SOUTH AFRICA

Recipients of orders sent to destinations outside South Africa are responsible for any local taxes and import levies that are due on the goods.

Skin Affair trusts that you are satisfied with your purchases. However, if for any reason you are not satisfied, please contact info@DeluxeShop.co.za with a detailed description of the query, including a photograph and the batch code of the product.

Consultations

 If you are having a video consultation, it's best not to wear makeup so we can get a better view of your skin.

 A reliable internet connection and a well-lit room during the time of your video consultation. We will be able to see your skin but the conversation with your therapist is more important for the analysis and recommendations.

In the event you need to cancel your appointment, we do request a 24-hour notice to avoid cancellation fees. Appointments canceled with less than 24 hours notice will be charged for the appointment unless we are able to fill the appointment.

LOYALTY PROGRAM

Yes, it’s absolutely free: just make a customer account and you’re in.

You will earn points on your birthday (2000),  when you create an account (250), when you refer a friend (1000) and you earn 1 point with every Rand spent.

You can track your points by logging in to your account and go to the “rewards’ tab. With this tab you can also redeem your points.

Points can be used towards discounts on any new purchase. 

Log in to our account and click the tab ‘refer friends’ , Invite a friend with your URL and they will get 20% discount on their first order over R500 and you will get 50 loyalty points!

You can refer as many friends as you like.

Please contact us at sales@deluxeshop.co.za and we will assist you.

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